Job Responsibilities
- Provide Windows Server management services, supporting hardware and software in upgrade/patching, and system performance/capability/capacity management，administer supported backup and storage system.
- Support with the identification of problems related to product/application installation, update, configuration, operations, performance or other aspects of information technology products & services.
- Suggests and/or implements solutions to resolve problems & ensure a high level of customer satisfaction.
- Interfaces with customer for problem resolution.
- Provide the security administration on managed system with implementation & maintenance of the action solutions. And fix every security issues and vulnerabilities once they are found or reported.
- Supports the coordination of the processing environments.

Job Requirements
? Strong understanding of Windows 2003, Windows 2008 and VMware ESXi(familiarity for Unix operating systems is a plus)
? Good understanding of Windows Active Directory and Windows cluster
? Good understanding of windows infrastructure applications, such as DNS, DHCP, File & print server.
? Good understanding windows security. Experience in server security hardening and security violation remediation is preferred.
? Good understanding of Intel server hardware, IBM xSeries, Compaq/HP hardware
? Scripting abilities are a big plus (vbs, WSH, WMI, etc.)
? Solid understanding of patch management best practices (Microsoft Software Update Services, patch testing, software deployment, etc.)
Skills about TSM, Veritas, Legato, Arcserver, Symantec backup are plus
? Citrix and Antivirus are plus.
? Network Knowledge: Fundamental understanding of Windows security from a LAN, WAN, and DMZ perspective. Able to configure/troubleshoot network connections, DHCP/IP, NAT and bridged network
? Strong independent problem solving skills
? Good Communication Skills (Written & Oral), Interpersonal Skills & Cross Organization Teaming
? Leadership experience is plus
? Customer Relationship Management
? Ability to work independently

Qualifications
1. Degree in Information Technology or Computer Science or equivalent experience.
2. Fluent English is required (speak, write and read),
3. Must be flexible and able to work overtime when required
4. Previous working experience in similar position, have performed hands-on server management for more than 3 years.
5. MCSE, MCITP, ITIL are plus

工作地點：深圳市南山區科技園達實智能大廈
工作時間：周一到周五，早九晚六

IBM，即國際商業機器公司，1911年創立于美國，是全球最大的信息技術和業務解決方案公司，也是唯一一家在世界各地包括中國，能夠提供從硬件到軟件服務、以及端到端的解決方案和高端咨詢的IT企業。

IBM的服務業務部門是全球最大的信息科技及咨詢服務供應商，針對全球客戶對信息科技服務業務不斷增長的需求，提供更高價值的服務與解決方案。IBM 于1999 年開始在中國建立了全球服務執行中心網絡，如今的中國全球服務執行中心已成為 IBM 在全球的第二大全球服務執行網絡。IBM 在全球所有的服務執行中心都遵循相同的服務標準、并采用統一的開發流程和方法。

IBM中國全球服務執行中心提供廣泛的服務，包括業務咨詢、系統集成、應用軟件開發、測試和管理、解決方案管理、業務流程轉型外包和 IT 基礎架構外包與托管服務等。該中心還支持包括 SAP、Oracle、Siebel等在內的整體解決方案，大型機以及電子商務應用等。IBM中國全球服務執行中心已經在國內八個城市包括：上海、深圳、大連、成都、武漢、佛山、北京和蘇州（2012年投入運營）設立運營中心，向全球客戶提供服務。

2011年，IBM中國全球服務執行中心年獲得美國軟件工程協會（SEI）的CMMI 1.3版本能力成熟度5級認證，這是繼2009成功獲得應用服務管理ISO20000和信息安全管理ISO27001兩項國際認證后，IBM中國全球服務執行中心在服務質量控制道路上的又一重要里程碑。隨著業界最新和最高級別的國際性質量控制標準在中國全球服務執行中心全面實施，IBM中國全球服務執行中心將憑借其在質量控制領域的出色表現繼續引領中國的應用軟件服務外包市場。