Skills/Experience
1.Intermediate to expert knowledge of macOS 10.10 and higher
2.Intermediate to expert level package building for Apple Configurator 2.0 and higher
3.Intermediate to expert knowledge of iOS 9 and above
4.Intermediate to expert knowledge of Mobile Device Management platforms including relevant certifications (AirWatch preferred)
5.Intermediate to expert knowledge using Apple Configurator and scripting (ver. 2.0 and higher) to manage iOS devices
6.Intermediate to expert knowledge on hardware platforms including Apple Desktops/Laptops/Mobile Devices
7.Intermediate to expert knowledge on JAMF Casper for management of macOS devices. Certification highly-preferred
8.Success in supporting and administering large implementations of iOS and macOS devices in a multi-location / geography environment
9.Ability to triage, troubleshoot and fix problems and incidents – using vendor and third-party tools and technical support where required. Includes experience providing desk side and remote support as required via ticketing system
10.Experience providing L2 – L3 operational support on macOS / iOS / other mobile platforms
11.Deep understanding of server/client architecture
12.Ability to write clear documentation
13.Task oriented with a strong focus on meeting goals in a timely manner
14.Excellent written/oral communication and customer service
15.Proactive/self-starter
16.Accountability and end to end ownership of task or solution

Notes
1.Certifications are a plus
2.Experience in a retail support environment is a plus
3.Success in supporting and administering large implementations of iOS and MacOS devices in a multi-location / geography environment is a plus
4.Experience administering/managing mobile devices via MDM is a plus
5.Interest in learning Rugged Mobile Device Management

美承數(shù)碼科技集團(tuán)有限公司（以下簡(jiǎn)稱：美承集團(tuán)），1993年創(chuàng)立于浙江杭州，是中國(guó)知名的IT零售標(biāo)桿企業(yè)，國(guó)內(nèi)領(lǐng)先的移動(dòng)應(yīng)用方案集成商。
自公司成立以來(lái)，美承集團(tuán)始終扎根IT行業(yè)，業(yè)務(wù)涉及零售連鎖、智慧校園、移動(dòng)方案、系統(tǒng)集成、IT服務(wù)、渠道分銷(xiāo)、電子商務(wù)等。
歷經(jīng)二十余年的持續(xù)耕耘，美承集團(tuán)現(xiàn)已發(fā)展壯大為一家綜合性大型企業(yè)集團(tuán)。其主體業(yè)務(wù)由旗下九大事業(yè)部及兩大業(yè)務(wù)支持部門(mén)（政教事業(yè)部、企業(yè)事業(yè)部、高教創(chuàng)新事業(yè)部、專業(yè)系統(tǒng)事業(yè)部、分銷(xiāo)事業(yè)部、數(shù)碼生活館事業(yè)部、chonps事業(yè)部、蘋(píng)果事業(yè)部、索尼事業(yè)部、配件事業(yè)部、移動(dòng)開(kāi)發(fā)本部）共同構(gòu)成，并在各自定位的市場(chǎng)領(lǐng)域茁壯成長(zhǎng)，扮演著重要角色。

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