職位描述
Candidate Profile
Level 2 On-Site
?AV 2-3 years’ experience supervising or leading AV support operations
?Ability to travel
?Strong proactive and reactive incident management skills
?Excellent communications skills, proactive, team player and process & procedure oriented with outstanding customer service skills
?Strong experience working in an Executive environment
?Extensive experience within a customer-facing role
?Strong understanding of basic network and voice
?Strong experience with modern day collaboration technologies and corporate AV essentials – projection, audio conferencing, video conferencing, web conferencing, streaming,Skype for Business, and desktop support
?Strong experience with major AV manufacturers (Crestron, Polycom, Barco, etc)
?Strong experience with integrated audio systems (wireless mics, sound reinforcement, etc)
?Extensive experience with comprehensive AV deployments, and support management
?Extensive experience with Polycom infrastructure and endpoints (ex. Group Series)
?Project management experience
?Extensive bridge operator experience
?2-3 years working experience within corporate environment
?Expert experience with ticket management systems (ex. Remedy, Service Now, etc)
?Knowledge management and documentation experience
Required Soft Skills
?Strong leadership skills
?Excellent oral and written communication skills
?Ability to effectively communicate with Senior Leadership
?Exceptional listening skills
?Ability to manage difficult situations
?Experience with the Microsoft Office toolset
?Ability to multi-task, and delegate
?Team player
企業介紹
軟通動力是中國領先的創新型技術服務商。公司于2001年成立，立足中國，服務全球，依托“海外+中國”的戰略布局，市場遍及北美、亞洲、歐洲等區域國家[1]
立足中國，服務大中華區和全球市場，業務范圍涵蓋咨詢及解決方案、IT 服務及業務流程外包（BPO）服務等，是高科技、通信、銀行/企業金融/保險、能源/交通/公用事業等行業重要的IT綜合服務提供商和戰略合作伙伴
