職位描述
Senior PLM Support Engineer
Job Description
Major Responsibilities:
To provide technical support to end users of a product (eg. BEA support, ORACLE tech support) as per defined SLAs agreed with the customers:
?To dialog and interact with technical users of the product
?To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
?To perform knowledge transition during project enhancements
?To troubleshoot and own / resolve tickets raised by the clients including escalation
?To update self on latest technologies and related areas.
Qualification and Requirements:
?In-depth knowledge of Teamcenter install/sysadmin/troubleshooting with integrations on FMS, PoolManager, Dispatcher
Teamcenter Client related setup/troubleshooting/tracing OTW/TCCS/RAC
Must have knowledge of Linux and Windows setup/services/monitoring
PLM Tools
- Teamcenter 10.1 and above
- TC 2 tier setup
- TC 4 tier setup including in depth know how multi PoolManager Treecache setup
- TC deployment know how across w2k12 and Linux platforms
- TC feature as AWC setup handling and issue analysis
- Dispatcher setup, issue and problem handling
- TC Session and related problem handling
- Understanding of admin related Teamcenter commandline utilities
- TCIC Setup and configuration knowledge
System Base related activities:
- Doing BMIDE / Teamcenter deployments and upgrades on multitier TC environment
- Issue and problem handling during Test and operation on system base level
- Development of admin Scripts
- Monitoring Systems of TC Dev, Training, QA and Production system
Operating Systems
- Linux
- Windows Server
Database
- Oracle
Scripting Languages
- Batch
- Unix Shell Scripting
企業介紹
受到創始人創業熱情的激發,具有預見潛在市場機會的超強能力，HCL已經成為技術領域的領跑者。1976年，在一個小車庫里孕育的遠見卓識，在三十年后蛻變成為一家市值50億美元的全球科技企業。今天，HCL的軟件服務部門-HCL科技有限公司已成為一家經營業務轉型、企業和客戶應用程序、基礎架構管理、業務流程外包和工程服務的領先供應商。HCL利用其遍布26個國家的全球交付模式，提供行業解決方案，如金融服務業、制造業、航空與國防業、電信、零售和快速消費品、生命科學和保健、媒體娛樂、旅游、運輸及物流、汽車、能源與公用事業等。
HCL在過去的四年間實現了3次的增長證明了一個事實：其可在全球范圍內實現業務改造的能力得益于其以客戶需求為核心的自我變革能力。這就是HCL擁有的全球公認、獨特的管理模式。《時代》雜志稱HCL為“創新的動力室，在那里員工可以發揮無盡的創造力”。HCL的核心價值和其首創的“員工優先”理念已經領導HCL在許多前沿領域取得成功和榮譽，并且作為哈佛、倫敦商學院、達頓商業出版和最近大衛湯姆遜的新書《邁向十億的藍圖-以指數增長的七要素》的研究案例。
目前，HCL的9萬名工作人員正緊鑼密鼓地與500多個具有遠見的客戶合作，幫助他們轉變運行模式并啟動變革來改變商業經營模式。
