職位描述
職責描述：
? Monitor quality performance of products, customer complaint handling and analyzing customer feedback
負責監控產品質量，處理客戶投訴，分析客戶反饋
? Directly and timely communicate with customer for quality and technical issues
直接面向客戶，負責與客戶溝通質量和技術問題
? Improve efficiency of customer quality feedback system by coordinating between commercial channels and manufacturing forces
通過協調商務團隊及制造資源，負責改進客戶反饋處理的效率
? Organize RGA process cross-functionally, control RMA process(tracking, log in, analyzing return goods)
負責組織跨部門的不良品退回，管理RMA流程（追蹤、登記、分析客退品）
? Conduct process audit and product audit to identify improvement opportunity analyze root cause for quality problem and work through corrective and preventive
負責組織過程審核和產品審核，識別改進機會；分析質量問題的根本原因及采取糾正預防措施
? Review engineering change from product compliance aspect
負責評估工程變更，符合公司流程及法規要求
? Ability to achieve goals independently within a challenging time
能獨立開展工作，在既定時間范圍內完成工作任務
任職要求：
? 5 years above experiences in quality function department in manufacturing industry
具備5年以上制造業質量部門工作經驗
? Solid experience of leading customer complaint handling (≥ 3 years)
具備3年以上扎實的領導處理客戶投訴的經驗
? Professional technical or engineering experience
專業的技術或制造工程經驗
? Strong inter-personal skills
良好的人際溝通能力
? Excellent oral and written communication skill in English, be able to work in a multicultural environment
要求熟練的書面及英語口語技能，能在跨文化的環境工作
? Implementation experience in ISO9001 or ISO13485
具備一定的ISO9001 或ISO13485質量管理體系工作實戰經驗
企業介紹
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit www.thermofisher.com.
