崗位職責(zé) 1.制定海外各大區(qū)技術(shù)服務(wù)流程、標準及制度，確保服務(wù)高效、規(guī)范2.監(jiān)督技術(shù)服務(wù)團隊的日常工作，解決客戶現(xiàn)場復(fù)雜問題，優(yōu)化服務(wù)體驗 3.定期回訪重點客戶，收集需求和建議，推動產(chǎn)品/服務(wù)改進 4.招聘、培訓(xùn)、考核技術(shù)服務(wù)團隊，提升團隊專業(yè)技能和服務(wù)意識 5.分析售后服務(wù)數(shù)據(jù)（如故障率、維修周期、返修率、售后成本、備件庫存等），提出改進方案。崗位要求1. 碩士學(xué)歷，機械/電氣自動化等相關(guān)專業(yè)； 2.5年以上跨國企業(yè)（汽車廠、機器人工廠、重型裝備）技術(shù)服務(wù)團隊管理經(jīng)驗，熟悉行業(yè)產(chǎn)品技術(shù)（如產(chǎn)品功能、常見故障排查）及服務(wù)流程； 3.能夠通過客戶反饋推動產(chǎn)品改進（聯(lián)動研發(fā)/質(zhì)量部門）4.能夠通過售后數(shù)據(jù)（返修率、響應(yīng)時效、滿意度）發(fā)現(xiàn)問題并優(yōu)化策略；5.優(yōu)秀的跨部門溝通及客戶談判技巧，英語可以作為工作語言。

弓葉科技成立于2018年，是一家專注于AI光電分揀設(shè)備的高科技先鋒企業(yè)。憑借在回收行業(yè)超過17年的深厚經(jīng)驗，弓葉科技已經(jīng)為全球超過1000家企業(yè)提供服務(wù)，并擁有300多項專利和知識產(chǎn)權(quán)。2023年，DataBeyond宣布完成近1億美元的B輪融資，由紅杉資本中國投資。我們設(shè)計、制造的分揀設(shè)備以及針對廢物處理和回收的智能服務(wù)。我們的尖端技術(shù)能夠在多種廢物領(lǐng)域（包括MRF、MSW、C&I和C&D）中高效分揀和回收材料。我們尤其擅長瓶到瓶分揀和食品級再生PET的完整瓶分揀。通過對產(chǎn)品卓越的不懈追求，我們不僅在國內(nèi)市場占據(jù)主導(dǎo)地位，還將設(shè)備出口到包括日本、俄羅斯、馬來西亞、印度尼西亞、巴西、烏茲別克斯坦、中東等多個國家和地區(qū)。我們的最終目標是加速再生資源行業(yè)智能化時代的到來。DataBeyond Technology, founded in 2018, is a pioneering high-tech firm specializing in AI-optoelectronic sorting equipment. With over 17 years of profound expertise in the recycling industry, DataBeyond has catered to over 1000 global enterprises and boasts a portfolio of more than 300 patents and intellectual property rights. 2023，DataBeyond announced the completion of nearly $100M in series B funding, exclusively invested by Sequoia China. We design, manufacture, and offer connected sorting equipment alongside intelligent services tailored for waste treatment and recycling. Our cutting-edge technology adeptly sorts and retrieves materials across diverse waste sectors, including MRF, MSW, C&I, and C&D. We particularly excel in bottle-to-bottle sorting and the complete-bottle sorting of food-grade recycled PET.Through our unwavering commitment to product excellence, we not only dominate the domestic market but also export our equipment to various overseas territories, including Japan,Russia, Malaysia, Indonesia, Brazil，Uzbekistan,Middle-east and beyond. Our ultimate ****ive is to expedite the advent of the intelligent era in recycling.