職位描述Purpose of FunctionLead the IT team in Beijing for the evolving IT application and infra requirements delivery and to provide efficient and professional IT support to all employees. Ensure stable operation of business systems and enhance internal user satisf****.主要職責Tasks and Responsibilities1.Lead the IT team in BJ for expected IT service delivery ?Oversee the overall IT service to meet the corporate compliance requirements, including the infra, application and cloud ?Manage on-site contractor for daily support activities 2.Troubleshooting & Issue Resolution?Respond to user requests via Teams, Email, or ServiceNow system for technical failures (e.g., computer/printer malfunctions, login issues, software installations).?Diagnose problems remotely or on-site, implement solutions, and track issues until closure.3.Hardware Maintenance?Deploy, troubleshoot, repair, or replace IT equipment (laptops, desktops, monitors, printers).?Set up and support conference room AV equipment (projectors, video conferencing systems).4.Knowledge Base & Process Improvement?Document ticket solutions and contribute solutions to the knowledge base.?Develop FAQs/guides to improve end-user self-service capabilities.5.Security & Compliance?Ensure that all technical support activities adhere to the company's security policies and compliance requirements.?Maintain fixed-asset inventory and manage consumables (keyboards, mice, adapters).

德爾格是醫療和安全技術的國際先行者。德爾格 于 1889 成立于呂貝克，作為一個家族經營的企業已經歷經第五代，走向了全球并且列入 DAX 指數。我們的長期成功來自于以價值為中心的公司文化和四種核心優勢：與客戶緊密合作、員工的專業知識、不斷創新和卓越的質量。